Virtual training environment
Helsinki Skills Center and City of Helsinki
Client
Client challenge
How to improve the learners’ practical Finnish language skills while trying out customer service work in an engaging and empowering way?
We created
An immersive training experience set in a virtual supermarket, including ten scripted dialogue-based customer service scenarios. Gamification was included in the form of multiple choice questionnaires, for which the learners received points at the end of the training.
The experience was
An engaging and empowering vocational orientation method, allowing the learners to try out customer service situations in a fun and memorable way.
Devices and channels
The training is accessible through Oculus VR-headsets.
“The virtual training environment created by Stereoscape is a great way for our students to familiarise themselves with a real-world work situation. Based on a pedagogical approach that supports multiple learning styles, the VR experience is memorable, easy to use and popular among the students.”
Johanna Hemminki
Project lead for Helsinki Skills Center
Helsinki
Stereoscape Oy
Hämeentie 135 A
00560 Helsinki, Finland
[email protected]