“The virtual training environment created by Stereoscape is a great way for our students to familiarise themselves with a real-world work situation. Based on a pedagogical approach that supports multiple learning styles, the VR experience is memorable, easy to use and popular among the students.”
Project lead for Helsinki Skills Center
Students of the Helsinki Skills Center who participate in orientational studying and have interest in customer service work and learning Finnish language
Virtual 3D supermarket environment for students to move around and interact in
Multiple-choice questions and feedback in both text and audio formats, in plain Finnish
Feedback to user on a scale 1-10
Virtual reality training environment
VR software for Oculus VR headset
Helsinki Skills Center, part of the City of Helsinki, offers vocational training and employment services for immigrants. The organisation was looking for an engaging and empowering vocational orientation method which would give their learners an opportunity to try out customer service work, and see if it is something that might interest them as a career path. Another goal of the training was to develop the practical Finnish language skills of the learners in typical customer service situations.
Based on the client’s pedagogical goals, Stereoscape scripted and created an interactive and immersive 3D-modelled virtual training experience, accessed via Oculus VR headset. Called StadiMart VR, the training takes place in a virtual supermarket, where the learners practise various customer service situations.
Ten different, dialogue-based customer service scenarios were developed in close collaboration with the client’s educational experts. In the virtual environment, the learner gets the opportunity to interact with clients of various ages, and face typical situations such as receiving customer feedback, polite forms of addressing a client, and dealing with a difficult client.
The virtual training is completed by answering multiple-choice questions. The questions, answer choices and the feedback for users are shown in text format, and are read out loud in plain Finnish in order to support language learning.
By allowing students to select the best answer and getting feedback, they can get a clear understanding whether customer service work is suitable for them. In other words, the virtual training provides important “aha-moments” for students.
The training starts with instructions for moving and interacting in the environment. At the end of the training the students receive the overall feedback on their performance on a scale of one to ten. Completing the training takes about fifteen minutes.